Have you got a question for us? Check out our frequently asked questions.
ADVANCE™ dry dog and cat food is proudly made in the Central Tablelands region in Bathurst, NSW and ADVANCE™ wet dog food cans and wet cat food trays are made in our regional Victoria factory in Wodonga, VIC. Our ADVANCE™ wet cat pouches are made in Pak Chong which is in western Thailand.
All ADVANCE™ packaging is recyclable in different ways depending on its materials. You can check the packaging for more information on how to recycle specific ADVANCE™ products.
Our customer support team are happy to help! Please go to Contact Us
Simply click here and click Forgot Password. We will send you an email to reset your password.
You can view orders, access and update your details anytime here. You will need to login first before you can see this information.
We're more than happy to take requests, especially as we expand into the future. If the product you're after is not on our site, please go to Contact Us and let us know of any awesome products you would like us to stock.
You are only able to apply one discount per order at Checkout.
Simply add what you want to purchase to your basket and go to ‘checkout’.
At the checkout you will see a box to enter your discount code.
Enter the code you’d like to redeem, click apply and the pricing will adjust to reflect the discount code. You can then complete your transaction.
You will not be able to edit your order once you have placed it. If you would like to make a change to your order, please call us on 1800 640 111 or use the 'Contact Us' form on the site to get in touch.
We currently offer payment by Credit Card using Visa and Mastercard.
Subscribe & Save FAQ
Subscribe & Save allows you to schedule your order with us and we will regularly ship it to you at your chosen time interval. Then you can set your delivery and forget about it! Subscribe & Save is fully flexible and you can add to, skip, delay or cancel your order at anytime by logging into your account here.
By signing up to Subscribe and Save, you will also save an extra 5% on the price of your items.
You can add to, skip, delay or cancel your order at anytime by logging into your account here.
You can log into your account here and cancel your Subscribe and Save order. A reminder that if you cancel your order, you will no longer receive the 5% discount off your products. You are able to sign up for Subscribe and Save again at any time.
You can skip or delay your order at anytime by logging into your account here.
If in the unlikely event that your product is out of stock when it's time to send your order, we will contact you directly to confirm if you would like to wait, choose another product or skip your order until next time. To make sure we can easily contact you, please ensure you keep your contact details in your account up to date.
If your card was not successfully charged we will send you an email to let you know to check your details and then will try again in 24 hours. We will do this for 7 days and if we are unable to successfully charge your card after this time, we will skip your order.
You will be able to choose the frequency that your order is delivered by selecting anywhere between 2 weeks to 26 weeks. You will also be able to change this frequency anytime by logging into your account and updating the details to your subscription.
We have feeding guides available on product pages to help you work how long it will take for your pet to go through a product, however each pet will differ slightly to these guidelines dependant on a range of factors. We can assist you to determine the frequency to order, you can contact us by clicking here.
Shipping & Returns FAQ
We unfortunately do not ship to PO boxes.
All orders are shipped from our onsite warehouse in Wodonga, VIC directly to you.
There is no standard time of the day that goods are delivered. When you place an order, you can leave clear instructions on where the package should be left if you are not home, as we give our couriers "authority to leave".
We may have split our products up into different packages depending on the type and size of the products. You may get multiple boxes in your order, and on the odd occasion these might arrive on different days depending on when they are dispatched.
Great news: it's free to most metro and major regional areas when you spend over $49.
For orders below $49, the shipping fee will be $10.99 for metro areas and $14.99 for regional areas
We're proud of how quickly we can pack and dispatch your order here at ADVANCE. We ship all orders from our warehouse in Wodonga, so in most metro areas of major cities, you can expect your order within 1-3 business days. Outside of these areas, you should receive your order within 4-7 business days after the time of dispatch
Don't forget that you can use the tracking number provided with your order confirmation to find an estimated arrival time for your order. If you have any concerns please contact us.
When you place an order you will promptly receive a confirmation email from ADVANCE™. Within 24 hours (normal business days) an email or text with your tracking number will be sent from our Courier Delivery Service that you can use to track your order on its journey to your doorstep. Please note orders placed after 14:00 AEST will be processed the following business day. Please ensure you check your junk email for these emails if you can't see them in your inbox.
If you find that you're unhappy with an item you've purchased from us, we have a hassle-free returns policy as well as a dedicated support team to make everything right for you. Simply contact us and we will contact you within 24 hours to sort everything out. Please note that no credits or refunds can be given without first speaking to a ADVANCE representative.
Please include your order number, detailed description and images with your return request.
We ship to residential homes all over Australia! That said, sometimes our couriers cannot offer door to door delivery for more remote areas - in this case, your goods will be left at the nearest local collection point for safekeeping until you're ready to pick them up, or you can opt to have us deliver your items without signature if you wont be home at estimated delivery time
We are also happy to deliver to your workplace: just make sure you include your business name to make sure your order arrives promptly.
We do not currently ship outside of Australia.
2022 Pricing Updates FAQ
The updated pricing will impact all products; however the specific price increase will vary by product. It’s worth noting that the price increase will range between 6-29% to the recommended retail price (RRP).
The pricing updates for ADVANCE™ products will take effect on or after 12th September 2022.
Yes you can, if your orders are placed before 12th September 2022. Head to our online store to shop now.
It’s a variety of factors, primarily driven by COVID and the resulting impacts both locally and globally. In summary:
- Raw materials like metals used for our wet food can packaging are in short supply due to increased global demand
- Freight costs have increased, impacting our imports of raw and packaging materials
- We’ve also seen general cost increases for animal protein such as lamb and pork
Pricing updates for our customers are always a last resort. We’ve been undertaking several cost-saving initiatives over the past 12 – 24 months to minimise impacts on our customers without compromising on quality. These include:
- Optimising our recipes and reducing waste
- Reducing business cost overheads, including energy efficiency programs to tackle our usage and footprint
- Ensuring our product distribution networks are running as efficiently as possible.
DNA Test – General FAQ
0.5ml (minimum) EDTA Blood Tube
Adequate quantity of high-quality DNA is required. DNA of this quality and quantity can only be obtained from a small blood sample, which can easily be collected during a routine veterinary visit. DNA from blood is considered superior to cheek swab samples in both stability and purity.
The ADVANCE™ Mixed Breed Identification DNA Test contains all the details you need to get the sample transported to the laboratory. It includes a postage paid package and Australia Post approved packaging to transport the sample safely.
DNA is stable at room temperature, it is preferable that once you collect the blood sample you post it to the laboratory as soon as possible. If storing the sample before posting, you can store it at 4°C.
All ADVANCE™ Mixed Breed Identification DNA Tests are sent to the Mars US laboratory for analysis. Once the sample has been received at the lab it generally takes up to three weeks for the sample to be tested and for the results and report to be generated. Results will be sent directly to your veterinarian. You can track your sample using your sample ID and surname at www.advancepet.com.au/DNA
The ADVANCE™ Mixed Breed Identification DNA Test is a coloured, customised report which includes information on breed, health and nutrition facts. It can only be downloaded as a PDF and the electronic reporting system does not have the ability to deliver reports via fax.
ADVANCE™ has trained representatives who can clarify any information on results. We also have access to all raw data which can be provided to any clinic upon request. If you require details on more scientific issues, the ADVANCE™ Customer Enquiries team can direct you to our geneticist to further clarify any results.
All the testing for the MARS DNA Breed test - US, UK, Canada and Australia - is carried out in the Mars laboratory in the US. It allows for efficiency and ability to run and analyse data in the one accredited facility.
Physical appearance is controlled by a very small number of genes. These genes can have both recessive and dominant variants and the variant that is present determines the visible effect on physical traits seen. The presence of breed signatures does not guarantee that the dog will look like all detected breeds - the wonder of genetic inheritance can be seen as much in people as in dogs.
ADVANCE™ Mixed Breed Identification DNA Test is intended for use on dogs that are mixed breed to help determine their breed history. The test is specifically designed to look for the combination of ancestral breeds in mixed breed dogs. Where pure breed dogs are concerned, most often the report will simply indicate the pure strain of the breed in question. However, although our sample database covers 200+ breeds and comprises more than 10,000 samples in total, there are several cases in which pure breed dogs may not be reported as such. For instance, if the breed is not or was not bred within Australia, then we may not pick up the breed signature, as foreign lines often have very different genetic signatures. In addition, if there has been a very isolated breeding line for the pure breed, then we may not have enough coverage of that breed's gene pool to identify the dog as purebred.
Yes, the ADVANCE™ Mixed Breed Identification DNA Test is designed for dogs of all ages. Please note that care should be taken when taking blood from young puppies.
The term Pit-Bull does not refer to a single or recognised breed of dog, but rather to a genetically diverse group of breeds. Due to the genetic diversity of this group, we can not build a DNA profile for the Pit-bull.
Unfortunately, at this time we do not offer proof of parentage.
Our test is not able to determine which parent is the father or the mother at this time.
We do not recommend trying to take a sample from a deceased dog, whatever the circumstance, as the quality of the sample will likely be unusable for our test purposes.
The ADVANCE™ Mixed Breed Identification DNA Test has been adapted from the Wisdom Panel Professional Mixed-Breed Identification test for use on Australian dogs. The Wisdom Panel Professional test is the result of years of extensive research and draws on the expertise of scientists at the internationally respected Waltham Centre for Pet Nutrition in the United Kingdom, along with leading veterinarians, universities and breed organisations throughout the world. For more information on the Wisdom Panel test, see http://www.wisdompanel.com/why_test_your_dog/faqs/.
The Wisdom Panel Professional test has been supplemented for use in Australia to add additional breeds to the breed database (including the Dingo, Maremma Sheepdog, Koolie, Kelpie, Stumpy Tail Cattle Dog and Tenterfield Terrier) which underpins the test. In addition, work has been done to ensure that apart from these Australia-specific breeds, the genetic signatures of Australian dogs are largely consistent with the signatures of the same breeds in the US and UK which formed the basis of the Wisdom Panel Professional test. The ADVANCE™ Mixed Breed Identification DNA Test is the result of this work.
The Wisdom Panel Professional test which underpins the ADVANCE™ Mixed Breed Identification DNA Test (see above) has undergone validation testing in the USA. That testing showed that the Wisdom Panel Professional test has a Sensitivity of 97% and a Positive Predictive Value of 90% in first-generation US crossbred dogs of known parentage. The breeds included in the panel for the Wisdom Panel validation study represented 45% of American Kennel Club registrations. Breeds detected at the lowest level of certainty were not included in the accuracy calculation.
Modelling and research regarding the similarity between Australian and US / UK breeds (see above) indicates that the ADVANCE™ Mixed Breed Identification DNA Test is likely to have a similar accuracy to the Wisdom Panel Professional test, however validation studies have not yet been performed to test the accuracy of the ADVANCE™ Mixed Breed Identification DNA Test on Australian dogs.
It is also important to note that test accuracy will differ from one dog to the next, and may be higher or lower than average for an individual dog, depending on:
- the breeds which form part of the mixed-breed dog's heritage;
- the geographic background of the dog; and
- the complexity of the dog's "family tree", including whether it is a first, second, third or later generation mixed-breed. For example, ancestors in a dog's lineage at the great-grandparent level and beyond may in some cases be identified only at the lower limits of detection capability, which may introduce inaccuracies.
Despite these limitations, we are confident that we offer one of the most sophisticated and accurate tests on the market.
DNA Test – Science Based FAQ
The ADVANCE™ Mixed Breed Identification DNA Test has some technological similarities to the DNA analysis that people use to determine their deep ancestry but there are major differences in what the different analyses are looking for. The ADVANCE™ Mixed Breed Identification DNA Test is designed to detect the presence of purebred dogs in the most recent ancestry of a mixed-breed dog (ideally the Great Grandparent, Grandparent or Parental level), whereas most human ancestry tests are designed to detect the proportion of the tested individual that comes from historical racial or defined population groups.
The ADVANCE™ Mixed Breed Identification DNA Test only uses what are called autosomal DNA markers, chromosomes that contain most of the genetic instructions for every canine's body make up (height, weight, size etc.). There are no markers from either the so-called sex chromosomes (the canine X or Y chromosomes). Mitochondrial DNA, or Y-chromosome DNA testing, is rather different as these parts of the genome are passed on intact from mother to daughter and father to son respectively, but are therefore only representative of either the female or the male lineage. Autosomal DNA is inherited both from the maternal and paternal lineages equally and constantly shuffled by a process called recombination at each successive generation, and therefore is able to give useful information on the breeds found on both sides of a dog's lineage.
To find the genetic markers that performed best at distinguishing between breeds, Mars Veterinary tested over 4,600 SNPs (single nucleotide polymorphisms or genetic markers, where genetic variation has been found between different dogs), from positions across the whole canine Autosomal genome from over 3,200 dogs. To further refine the search, Mars Veterinary determined the best 1,536 genetic variations and ran them against an additional 4,400 dogs from a wide range of breeds. This stage of testing resulted in the selection of the final panel of DNA markers that performed best at distinguishing between breeds, ultimately creating the the ADVANCE Mixed Breed Identification DNA Test genetic database.
Physical appearance (predominantly determined by genes that influence the development of canine size and body mass, coat length, type and color, skull shape, leg length, ear and tail types), are known to be controlled by a very small number of genes relative to the number of genes contained in the canine genome (~20,000 or so in total). These genes can have both recessive and dominant variants and the variant that is present determines the visible effect on physical traits seen.
The presence of breed signatures does not guarantee that the dog will look like all detected breeds - the wonder of genetic inheritance and can be seen as much in people as in dogs.
The ADVANCE™ Mixed Breed Identification DNA Test signatures are defined by markers that are consistent with the presence of a particular breed in the background of a tested dog, but were not chosen to specifically cover the genes responsible for specific trait determination from those breeds - many parts of the genome are likely to be unobservable with regard to trait determination. This can happen for any number of trait-determining genes. Therefore, a mixed-breed dog could be a mix of three or four breeds but have few traits evident from one or more of these breeds. There are two good examples of how this can happen. The first is eye color in humans. Brown is dominant over blue and green, and yet, a brown-eyed mother can have a green-eyed son if the dominant brown eye color variant is not passed on. The second, and perhaps best, illustration of the surprising effects you may see when mixing breeds is to study some designer dogs (e.g. puggles, cocker-poos, etc.), which are a custom combination of two different pure breeds. Often these dogs will look quite different to the founder breeds because they are a mixture of two very different sets of genetic backgrounds. Equally many dog breeds still contain a variety of genetic variants for specific trait genes, especially coat color, size and coat type. For example, there are many different forms of Schnauzers such as miniature, standard and giant, and there are many different coat colors and coat types found in the Dachshund breed such as wire-, smooth- and long-haired. Dogs can be many different colors and yet are still classified as the same breed.
Many parts of the canine genome are likely to be unobservable or hidden with regard to trait determination. This can happen for any number of trait-determining genes. Simply put, a mixed-breed dog could be a mix of 3 or 4 breeds but have few traits evident from one or more of these breeds.
There are two good examples of how this can happen. The first is eye color in humans. Brown is dominant over blue and green, and yet, a brown-eyed mother can have a green-eyed son if the dominant brown eye color variant is not passed on. The second, and perhaps best, illustration of the surprising effects you may see when mixing breeds is to study some designer dogs (e.g. puggles, cocker-poos, etc.), which are a custom combination of two different pure breeds. Often these dogs will look quite different to the founder breeds because they are a mixture of two very different sets of genetic backgrounds. Equally many dog breeds still contain a variety of genetic variants for specific trait genes, especially coat color, size and coat type. For example, there are many different forms of Schnauzers such as miniature, standard and giant, and there are many different coat colors and coat types found in the Dachshund breed such as wire-, smooth- and long-haired. Dogs can be many different colors and yet are still classified as the same breed.
All breed determinations are made solely by our proprietary computer algorithm. With each tested dog's DNA, more than 7 million repetitive comparisons are made using a complex statistical algorithm. The algorithm scans the 321 genetic markers collected and looks for matches to breed signatures. The algorithm provides a marker by marker certainty score for each breed match. The computer selects the single best combination of breeds and relative amounts of breeds detected that best match the tested DNA sample from this comparison with our extensive database of purebred ANKC dog breed signatures.
Some breeds are relatively new, created from mixing other breeds together. When this happens, some ancestral similarities may remain in certain chromosomal regions, making it possible to have breeds that have been combined in crosses to ultimately form a new breed could potentially be detected as matches at certain markers that our test uses. If this occurs, this would most likely be reported as trace amounts of the ancestrally related breeds.
Our test is designed to find the best matches to the 200+ breeds in our database. Occasionally it is possible that no strong breed matches will be made. In this case, no breeds would be reported, which may happen if no breeds are present in the lineage of the dog that The ADVANCE™ Mixed Breed Identification DNA Test can detect. In terms of breeds not covered by the The ADVANCE™ Mixed Breed Identification DNA Test, the results will depend upon the genetic relatedness of the tested dog to the breeds available in our database. For example, a Llewellyn Setter (closely related genetically to the English Setter but not covered by our test) might result in a report that contains some amount of English setter.