General FAQ

Q.Where are ADVANCE™ Products made?

ADVANCE™ dry dog and cat food is proudly made in the Central Tablelands region in Bathurst, NSW and ADVANCE™ wet dog food cans and wet cat food trays are made in our regional Victoria factory in Wodonga, VIC. Our ADVANCE™ wet cat pouches are made in Pak Chong which is in western Thailand.

Q.Is the ADVANCE™ packaging recyclable?

All ADVANCE™ packaging is recyclable in different ways depending on its materials. You can check the packaging for more information on how to recycle specific ADVANCE™ products.

Q.How do I get in contact or get help?

Our customer support team are happy to help! Please go to Contact Us

Q.I’ve forgotten my password. How can I reset it?

Simply click here and click Forgot Password. We will send you an email to reset your password.

Q.Where can I view my orders or update my account information?

You can view orders, access and update your details anytime here. You will need to login first before you can see this information.

Q.I don't see my favourite product to buy directly on your site. Can I request a product?

We're more than happy to take requests, especially as we expand into the future. If the product you're after is not on our site, please go to Contact Us and let us know of any awesome products you would like us to stock.