Have you got a question for us? Check out our frequently asked questions.

Shipping & Returns FAQ

Q.Are you able to deliver to PO boxes?

We unfortunately do not ship to PO boxes.

Q.Where are ADVANCE™ Orders shipped from?

All orders are shipped from our onsite warehouse in Wodonga, VIC directly to you.

Q.At what time of day will my order be delivered?

There is no standard time of the day that goods are delivered. When you place an order, you can leave clear instructions on where the package should be left if you are not home, as we give our couriers "authority to leave".

Q.Why is my delivery split in multiple boxes?

We may have split our products up into different packages depending on the type and size of the products. You may get multiple boxes in your order, and on the odd occasion these might arrive on different days depending on when they are dispatched.

Q.How much does shipping cost?

Great news: it's free to most metro and major regional areas when you spend over $49.

For orders below $49, the shipping fee will be $10.99 for metro areas and $13.99 for regional areas

Q.How long does shipping take?

We're proud of how quickly we can pack and dispatch your order here at ADVANCE. We ship all orders from our warehouse in Wodonga, so in most metro areas of major cities, you can expect your order within 1-3 business days. Outside of these areas, you should receive your order within 4-7 business  days after the time of dispatch

Don't forget that you can use the tracking number provided with your order confirmation to find an estimated arrival time for your order. If you have any concerns please contact us.

Q.Where is my order?

When you place an order you will promptly receive a confirmation email from ADVANCE™. Within 24 hours (normal business days) an email or text with your tracking number will be sent from our Courier Delivery Service that you can use to track your order on its journey to your doorstep. Please note orders placed after 14:00 AEST will be processed the following business day. Please ensure you check your junk email for these emails if you can't see them in your inbox.

Q.Can I return an order?

If you find that you're unhappy with an item you've purchased from us, we have a hassle-free returns policy as well as a dedicated support team to make everything right for you. Simply contact us and we will contact you within 24 hours to sort everything out. Please note that no credits or refunds can be given without first speaking to a ADVANCE representative.

Please include your order number, detailed description and  images with your return request.

Q.Where can ADVANCE deliver my order?

We ship to residential homes all over Australia! That said, sometimes our couriers cannot offer door to door delivery for more remote areas - in this case, your goods will be left at the nearest local collection point for safekeeping until you're ready to pick them up, or you can opt to have us deliver your items without signature if you wont be home at estimated delivery time

We are also happy to deliver to your workplace: just make sure you include your business name to make sure your order arrives promptly.

Q.Do you deliver outside of Australia?

We do not currently ship outside of Australia.