FAQ

Subscribe & Save FAQ

Q.What is Subscribe & Save?
A.

Subscribe & Save allows you to schedule your order with us and we will regularly ship it to you at your chosen time interval. Then you can set your delivery and forget about it! Subscribe & Save is fully flexible and you can add to, skip, delay or cancel your order at anytime by logging into your account here.

By signing up to Subscribe and Save, you will also save an extra 5% on the price of your items. 

Q.How do I change or add to my current Subscribe & Save order?
A.

You can add to, skip, delay or cancel your order at anytime by logging into your account here.

Q.Am I locked into Subscribe & Save?
A.

You can log into your account here and cancel your Subscribe and Save order. A reminder that if you cancel your order, you will no longer receive the 5% discount off your products. You are able to sign up for Subscribe and Save again at any time.

Q.Can I skip or delay my order?
A.

You can skip or delay your order at anytime by logging into your account here.

Q.What happens if my products are out of stock?
A.

If in the unlikely event that your product is out of stock when it's time to send your order, we will contact you directly to confirm if you would like to wait, choose another product or skip your order until next time. To make sure we can easily contact you, please ensure you keep your contact details in your account up to date.

Q.What happens if my card was not successfully charged when my next order is due?
A.

If your card was not successfully charged we will send you an email to let you know to check your details and then will try again in 24 hours. We will do this for 7 days and if we are unable to successfully charge your card after this time, we will skip your order.

Q.How often can I choose to have my order delivered using Subscribe & Save?
A.

You will be able to choose the frequency that your order is delivered by selecting anywhere between 2 weeks to 26 weeks. You will also be able to change this frequency anytime by logging into your account and updating the details to your subscription.

Q.I'm not sure how often to choose to have my order delivered or how long the food will last my pet. Can you help me?
A.

We have feeding guides available on product pages to help you work how long it will take for your pet to go through a product, however each pet will differ slightly to these guidelines dependant on a range of factors. We can assist you to determine the frequency to order, you can contact us by clicking here.