FAQs.
Is there something on your mind?
How can I reset my password?
Where can I view my orders or update my account information?
Can I use multiple coupons for one purchase?
How do I redeem a discount code?
How do I cancel or change an order?
Can I return an order if I’m not happy with it?
Do you ship to PO boxes or Locked Bags?
Do you deliver to Parcel Lockers?
What is Subscribe & Save?
How do I change or add to my current Subscribe & Save order?
Am I locked into Subscribe & Save?
15% off ADVANCE™ Wet Food Range
Pets Club 15% off Entire Range
Pets Club 20% off Breed Specific Range
What sample is needed for the ADVANCE™ Mixed Breed Identification DNA Test?
Why does the ADVANCE™ Mixed Breed Identification DNA Test require a blood sample? Can we not use a cheek swab?
How long will it take to get results back?
How do I get in touch if I need help?
I don't see my favourite product on your site. Can I request a product?
Where are ADVANCE™ products made?
Have a different question?