Have you got a question for us? Great! We are happy to answer - just check out our frequently asked questions below.

If you don't find the answer you're looking for, feel free to click here and submit your query Contact Us.


I need help! How do I get assistance?

Our customer support team are happy to help! Please go to Contact Us.

I've forgotten my password. How can I reset it?

Simply go to https://shop.advancepet.com.au/account/login and click Forgot Password. We will send you an email to reset your password.

Where can I view my orders or update my account information?

You can view orders, access and update your details anytime here https://shop.advancepet.com.au/account/ you may need to login first.

I don't see my favourite product to buy directly on your site. Can I request a product?

We're more than happy to take requests, especially as we expand into the future. If the product you're after is not on our site, please go to Contact Us and let us know of any awesome products we should be stocking.

Have you got a question relating to Shipping or Returns? Please check out our detailed information here.